Frequently Asked Questions
What currency are the listed prices?
All listed pricing and transactions are in USD (U.S. Dollars). All major bank cards, credit cards and Paypal will automatically process the currency conversion to USD upon order submission.
What if my order or item is a PREORDER, when will it ship?
If your item or order is a PREORDER it will ship out on the designated ship date listed in the item name or on the item image. If your PREORDER contains items with different ship dates, your order will ship out on the date that the last item is available for shipment. If your PREORDER contains extra items (non-PREORDER), everything will ship out together on your PREORDER ship date.
Can I cancel an order?
If we receive your request to cancel an order before it ships, we will cancel the order. If the order has already shipped, the order cannot be cancelled. At that point you would need to return the item for a refund (refunds only cover the cost of the items purchased, not shipping).
How will the charge appear on my credit card?
The charge on your credit card will be from SP * SRH ONLINE STORE.
Can I pay with Paypal?
Yes, we do accept Paypal. Simply select the 'Paypal' payment option in the checkout process, and after you submit your order you will be taken to Paypal to transfer the payment.
Do you accept orders from outside the USA?
Yes, we do accept international orders. We will notify you via email if we do not ship to your country. We are not responsible for orders lost or mishandled by foreign postal carriers nor any additional customs or duties charges which may be applied by your country of residence.
Can I call or fax my order?
Yes, we do accept orders over the phone; please call (312) 226-6566. To place an order via fax please email firstname.lastname@example.org to obtain further instructions.
What are the shipping costs?
Shipping costs can be determined by adding the items you wish to purchase to the cart and clicking on 'Estimate Shipping'. Enter your zip code in the shipping cost calculator, and the options & prices will be displayed.
How long will it take to get my order?
Approved orders generally ship within 1-3 business days, and shipping often takes another 4-7 days. These estimates DO NOT include weekends. On average, it takes approximately 1-2 weeks for orders to arrive to most places in the US. If you need your item faster, we offer Express shipping, which arrives to most locations in the US in 1-2 days (NOT including weekends). Express Mail shipping is the fastest, then Priority Mail, and First Class Mail is the slowest shipping option.
All orders from outside the US are subject to special handling, and as a result may take longer for transit. Orders from outside the US can take approximatetly 2-6 weeks to arrive, and in certain instances longer, depending on where they are going.
What if an item is out of stock?
If an item is temporarily out of stock we will send you an email notification to let you know that your order will take additional time. You can either: cancel your order, order something of comparable price, or wait for the item to be restocked. Some items are limited and do not get restocked, if you order an item that is out of stock and will not be restocked, we will issue a refund for the order.